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Customer Service Training

Customer Service Training:

↳ An Introduction to Productive Conflict Resolution

↳ Applying Service Gap Analysis

↳ Applying the Service Experience Chart

↳ Avoiding Faulty Decision Making

↳ Characteristics of a Value-Centered Organization

↳ Communication Channels

↳ Conflict Management

↳ Customer Service Communication Skills

↳ Dealing with Stressful People

↳ Decision Making: A Model for the Best Style

↳ Decision Making: An Overview

↳ Diffusing Techniques for Healing Customer Relationships

↳ Ensure that What You Do Matters: Apply the Customer Window

↳ Good Communication

↳ Handling Conflict with the Thomas-Kilmann Model

↳ Handling Conflicts in High-Value Relationships

↳ Handling Conflicts in Low-Value Relationships

↳ Healing Customer Relationships

↳ Identifying the Causes of Conflict

↳ Key Qualities in Building Customer Loyalty

↳ Know and Work With the Expectations of Those You Serve

↳ Learn to be On-Stage to Provide the Best Service

↳ Making Command Decisions Work for You

↳ Making Consensus Decisions Work for You

↳ Making Consultative Decisions Work for You

↳ Making Decisions as a Group

↳ Making Delegated Decisions Work for You

↳ Making Ethical Decisions

↳ Managing Conflict in the Workplace

↳ Minimizing Gossip and Rumor

↳ Overcoming Barriers to Workplace Communication

↳ Over-Service to Leave a Lasting Impression

↳ Package Your Service with Warmth

↳ Promote Your Service Value

↳ Take Care of Yourself to Provide Sustainable Service

↳ The Four Key Qualities of Stellar Customer Service

↳ The Prisoner’s Dilemma in Negotiation

↳ Turn Lemons into Lemonade: Handling Complaints Effectively

↳ Understand What Those You Serve Value: Evaluation Values

↳ Understand What Those You Serve Value: Selection Values

↳ Understanding Conflict in the Workplace

↳ Understanding Decision Making

↳ Use Effective Phone Skills

↳ When You Can’t Say “Yes”

↳ Win Over that Difficult Person

↳ Win-Win Negotiations for Conflict Resolution

For Sales

RR Desai

For Sponsors

Ankur sahai

For Consultancy

Shweta shinde